How to…

Have a look at the links to resources and tools below to find information on recruiting, selecting and managing volunteers.

Image courtesy of Aylesbury Vineyard

Volunteer recruitment & management

Volunteering Innovation Report 2018

Action Sheet: Recruiting Volunteers – Top Tips

Action Sheet: Retaining Volunteers – Top Tips

Action Sheet: Snapshot of Volunteers in the UK

Action Sheet: Microvolunteering Guide for Organisations

Who is allowed to volunteer? 

Developing a volunteer strategy *

Developing a volunteer strategy (summary) * 

Volunteer role description template

Creating a volunteering policy*

Recruiting, selecting and inducting volunteers*

Recruiting and training trustees

What to do if volunteering goes wrong

Managing volunteers’ exits *

Student volunteers

Volunteering internships 

Avoiding job substitution

Involving volunteers

CIB checklist: Involving Volunteers

Involving Volunteers

Volunteers from outside the UK

Volunteers from outside the UK, including asylum seekers and refugees 

Accepting volunteers from outside the UK 

Ex-offenders and the criminal justice system

Supporting ex-offenders into volunteering 

Volunteering and mentoring in the Criminal Justice System 

Carers and volunteering

Carers and volunteering *

Mental health and volunteering

Understanding mental health and volunteering *

Volunteers and state benefits

Volunteers and state benefits*

NCVO: Volunteering and benefits

Volunteers and the law

Volunteers and the law *

Knowhow: Volunteers and the law

Disclosure and Barring Service

DBS: An overview

DBS: A detailed guide

DBS update service

To check the status of an individual

Insurance

Knowhow: Insurance and volunteers

Insurance and volunteers * 

ABI: Insurance and volunteer drivers

Insurance and volunteer drivers *

Health and safety

Health and Safety and Volunteers

Health and Safety and the young

Keeping volunteers safe *

Risk assessment – volunteers based at home

Safeguarding

Safeguarding for volunteer-involving organisations

Volunteer expenses

Volunteer and expenses *

Equality and diversity

Equality and diversity in Volunteering

Equality and diversity: monitoring for volunteers

Sample policies

Volunteering policy *

Volunteer agreement *

Complaints policy *

Expenses policy *

Supervision guidelines *

Guidelines on safety for home visits *

Recruitment of ex-offenders policy *

Policy on safeguarding *

Risk assessment form *

Useful links for organisations working with volunteers

Volunteering Guidance for NHS providers

Care Homes and volunteering

Employer supported volunteering

Approved standards

Investing in Volunteers’ (IiV) Standard

A standard relevant for any volunteer-involving organisation

Investing in Volunteers for Employers (IiVE)

Relevant for any size of company that supports its employees to volunteer

Mentoring and befriending

Information from NCVO on mentoring and befriending services, including the Approved Provider Standard (APS).

Membership organisations

Association of Volunteer Managers (AVM)

Association of Volunteer Services Managers (AVSM)

National Volunteering Forum from NCVO

Guardian Voluntary Sector Network

Online learning

NCVO Knowhow StudyZone

The FSI: online learning

* These documents are courtesy of Wales Council for Voluntary Action (WVCA). They provide a variety of information sheets covering topics relevant to working with volunteers.