You will need to have policies in place to protect the organisation and the people that are involved and use your service. It ensures that you have procedures in place for dealing with situations that may arise, so you can resolve them in an efficient manner with a clear process for all involved.

NCVO gives an overview of policies you should consider having in your organisation and guidance and templates on writing them. Any template will need to be adapted for your organisation and proportionate to your size and scale. Visit NCVO to access the policy templates.

We have several template policies relating to volunteering which can be adapted for your own use. Visit our We need volunteers webpage to access these free resources.

A reserves policy is important not only for running your organisation but also when you are making funding applications, as it may support the reasons why you need funding rather than being able to fund the project from your own resources. See the following for more detail:

If you need further help with your policies, then please complete the Support Request Form . If you would prefer to talk to someone first or would like some help filling in the form, please email info@communityimpactbucks.org.uk or call 0330 2369350 and one of our team will call you back within one working day.

Are your policies and procedures up-to-date? Find out what areas you need to prioritise using our free online tool by clicking on the checklist icon or visiting our Healthcheck Tool webpage.

Have a look at FAQs on Policies:


Policies should be scheduled for review on a regular basis. The latest versions should be dated to show the last review even if no changes have been made.

When new legislation, guidance, or best practise dictates, policies should be reviewed to reflect any changes.

Read our checklist of policies and review schedule to keep track of and review your policies.


Keeping people safe is of the utmost importance. All organisations have a duty of care and a legal responsibility for safeguarding their employees, volunteers, clients, visitors – in fact anyone that the group or charity comes into contact with.

Make sure everyone in your group knows about how to keep people safe. You could require everyone to watch this short video to ensure they understand the basics of safeguarding people.

If you need support with your safeguarding processes, we have a number of safeguarding services that can help. Visit our Safeguarding webpage for more information.


The new General Data Protection Regulations (GDPR) come into effect on 25 May 2018 and apply to all organisations, including charities and voluntary organisations, that process personal data.

Find out more on our GDPR page. 

Image courtesy of Wheelpower